Citizen and Front Line Leadership

People with their personal assistants exploring Right Relationship

Citizen and Front-Line Leadership: Action Research

We have been exploring what makes it more or less likely that front-line workers and citizens can take leadership. This was an action research project using theatre based reflection. We focussed on personal outcomes for those using social services particularly within the context of self-directed support. This work was funded by the Scottish Social Services Council. The research encompasses how self-directed support (SDS) changes the leadership relationship between people who are supported and front line workers – the factors and conditions that promote effective frontline and citizen leadership, and support positive outcomes for individuals using services.

The Full Report is available in the Scottish Social Services Council’s site – Step into Leadership (4.1MB PDF opens in a new window).

You can read about the learning we had on the different factors the make leadership more likely and also explore the implications of our research for organisations.  Or watch the video which has a summary of some of the main learning, particularly in relation to leadership skills, behaviours and capability and the implications for people who are directing their own support.

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